Request Services - Open Heart Counseling of Austin PLLC

*If this is a mental health emergency please call 988 or go to the nearest emergency room.
You may also go to the Psychiatric Emergency Services located at 1165 Airport Ave:
*Hours are Monday-Friday 8am-10pm, Saturday, Sunday & Holidays 10am-8pm.

Other Crisis Hotlines to Call Based on County:

*For Travis County*
Austin Travis County Integral Care
*Crisis Phone: 512-472-4357

*For Hays County*
Hill Country MHDD Centers
*Crisis Phone: 877-466-0660

*For Williamson County*
Bluebonnet Trails Community Services
*Crisis Phone: 800-841-1255

To make a report of child or elder abuse, please call 1-800-252-5400 or make an online report at the
Texas Abuse Hotline

to request an appointment at open heart counseling of austin

* Indicates required field

Name *

First

Last

Phone Number *

Email *

Therapist Requested (multiple can be requested) *

Lacey Castilleja Fisher-Both Locations Rebekah Murphy-Both Locations Katie Sleeper-Both Locations Hannah Joy de Vries-Oak Hill Only First Therapist Available

Brief Description of Services Needed *

Session Type *

Session Preference *

Location Preference *

Insurance Requested *

Aetna-Individual Counseling Only Cigna-Individual Counseling Only Humana-Individual Counseling Only Private Pay as my insurance is not accepted or I need couples counseling

Referral Source *

Submit

connect with open heart counseling Collective

open heart counseling

Founder: Lacey Castilleja Fisher,
LPC-S, RPT-S, PMH-C, RST-C/T
[email protected]
[email protected]
‪(512) 348-8976‬

address

Southwest Austin/Oak Hill
Open Heart Counseling of Austin
8101 State Hwy 71
Austin, Tx 78735

South Lamar Area
Windsong Office Building
2111 Dickson Dr #14
Austin, Tx 78704

request appointment

Lacey Castilleja Fisher
Rebekah Murphy
Kathryn Sleeper
Hannah Joy de Vries

*If this is a mental health emergency please call 988 or go to the nearest emergency room.
You may also go to the Psychiatric Emergency Services located at 1165 Airport Ave:
*Hours are Monday-Friday 8am-10pm, Saturday, Sunday & Holidays 10am-8pm.
Other Crisis Hotlines to Call Based on County:
*Travis County*
Austin Travis County Integral Care
Crisis Phone: 512-472-4357
*For Hays County*
Hill Country MHDD Centers
Crisis Phone: 877-466-0660
*For Williamson County:*
Bluebonnet Trails Community Services
Crisis Phone: 800-841-1255

To make a report of child or elder abuse, please call 1-800-252-5400 or make an online report at the Texas Abuse Hotline

Consumer Rights & Instructions
(Required notice- Texas Health & Safety Code #181.105)

Requesting your health care records:

You have the right to request a copy of your health care records. Please submit a written request to your practitioner. Please include your name, date of birth, current email and address to which you wish the records to be sent. Please state the records you would like to receive.

Contacting the licensing/oversight authorities:

Texas Behavioral Health Executive Council (BHEC)
Website: https://bhec.texas.gov
Phone: (800) 821-3205 or (512) 305-7700
Address: 1801 Congress Ave. Ste 7.300 Austin, TX 78701

File a consumer complaint

Texas Office of the Attorney General
Consumer Protection Division
PO Box 12548
Austin, TX 78711-2548
(800) 621-0508

Online: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

For Concerns or to Make a Complaint:
Texas Behavioral Health Executive Council:
Discipline and Complaints
Click here for the BHEC Complaint Form
1801 Congress Ave., Ste. 7.300 | Austin, Texas 78701
(512) 305-7700
Investigations/Complaints 24-hour, toll-free system (800) 821-3205